Privacy Policy
Last updated: January 2024
Clovixa Home ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
Personal Information
When you place an order, we collect information necessary to fulfill your purchase:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information (processed securely by Stripe/PayPal)
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service requests
- Improve our website and services
- Send marketing communications (with your consent)
- Prevent fraud and enhance security
Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Companies that help us operate our business (shipping, payment processing, email services)
- Legal Requirements: When required by law or to protect our rights
Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and serve personalized content. You can control cookies through your browser settings.
Data Security
We implement appropriate security measures to protect your personal information. Payment processing is handled by PCI-compliant providers (Stripe and PayPal). However, no method of transmission over the internet is 100% secure.
Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
For privacy-related questions or to exercise your rights, contact us at support@clovixahome.com.