Refund Policy
30-Day Money Back Guarantee
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 30 days of delivery for a full refund.
Return Conditions
To be eligible for a return, items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
How to Return an Item
- Contact us at support@clovixahome.com with your order number and reason for return
- We will provide you with a return authorization and instructions
- Pack the item securely in its original packaging
- Ship the item to the address provided
- Once received and inspected, we will process your refund
Refund Processing
Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method.
- Credit Card: 5-10 business days to appear on your statement
- PayPal: 3-5 business days
Return Shipping
Return shipping costs are the responsibility of the customer unless:
- The item was defective or damaged on arrival
- We sent the wrong item
- The item does not match the description on our website
In these cases, we will provide a prepaid shipping label for your return.
Exchanges
We do not process direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund at no additional cost to you.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used or installed
- Items without original packaging
- Items marked as final sale
Contact Us
For any questions about returns or refunds, please contact us at support@clovixahome.com.