Shipping Policy
Shipping Within Australia
We ship to all Australian states and territories. Most orders are processed within 1-2 business days and shipped from our Australian warehouse partners.
Shipping Rates
- Free Standard Shipping: Orders over $75 AUD
- Standard Shipping: $9.95 AUD (orders under $75)
- Express Shipping: $19.95 AUD (2-4 business days)
Delivery Times
| Location | Standard | Express |
|---|---|---|
| Metro Areas (Sydney, Melbourne, Brisbane) | 5-7 business days | 2-3 business days |
| Regional Areas | 7-10 business days | 3-5 business days |
| Remote Areas | 10-14 business days | 5-7 business days |
Order Tracking
Once your order ships, you will receive an email with tracking information. You can track your order at any time using our order tracking page.
International Shipping
At this time, we only ship within Australia. We are working on expanding to New Zealand and other countries in the future.
Shipping Delays
While we strive to meet our estimated delivery times, delays may occur due to:
- High order volumes during sales or holidays
- Carrier delays or service disruptions
- Extreme weather events
- Incorrect or incomplete shipping information
Missing or Damaged Packages
If your package arrives damaged or is missing items, please contact us within 48 hours of delivery at support@clovixahome.com. We will work with you to resolve the issue promptly.
Contact Us
For any shipping-related questions, please contact our customer service team at support@clovixahome.com.